1. Introduction
Artiste Works (operated by AGCS LIMITED t/a ARTISTEHUB Systems, Company Reg: 10778479) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services at artistworks.artistehub.co.uk.
2. Data Controller
The data controller responsible for your personal data is AGCS LIMITED t/a ARTISTEHUB Systems. You can contact us at [email protected].
3. Information We Collect
We may collect and process the following personal data:
- Identity data: Your full name as provided when submitting a service request or creating an account.
- Contact data: Your email address and, where provided, phone number.
- Transaction data: Details of services you have requested, payment amounts, and payment status processed via Stripe.
- Technical data: IP address, browser type, and usage data collected automatically when you visit our site.
- Communication data: Any notes, messages, or project briefs you submit with service requests.
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your service requests.
- To send you transactional emails (payment links, status updates, confirmations).
- To manage your account and provide customer support.
- To comply with legal obligations.
- To improve our services and website functionality.
5. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: Processing necessary to fulfil our service agreement with you.
- Legitimate interest: To improve our services and communicate with you about your requests.
- Legal obligation: Where we are required to retain data for regulatory or tax purposes.
- Consent: Where you have given specific consent for a particular purpose.
6. Third-Party Sharing
We may share your data with:
- Stripe: Our payment processor, to handle secure payments. Stripe's privacy policy applies to payment data.
- Email service providers: To deliver transactional notifications.
- Legal authorities: Where required by law or to protect our legal rights.
We do not sell your personal data to any third parties.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service request records are retained for a minimum of 6 years for accounting and legal purposes.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete data.
- Erase your data (subject to legal retention requirements).
- Restrict or object to certain processing activities.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected].
9. Cookies
Our website uses essential cookies required for authentication and session management. We do not use marketing or analytics cookies without your consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update.
11. Contact
For any questions about this Privacy Policy or how we handle your data, please contact: [email protected]